Need for more flexible, simplified, and customer-facing incentives and grant administration: Participants called for simplifying incentives and program design, so more customers qualify and funding can move quickly to projects rather than being bogged down in admin. Flexibility was a recurring theme: community members emphasized that rules must evolve mid-grant as conditions (like costs or disasters) change. Participants also flagged the need for advance pay options to ease upfront burdens, especially for smaller entities.